Policy and Returns
The UNA goal is 100% customer satisfaction. If you are not happy with the quality of your order, or if your order is damaged, or does not arrive contact us within 30 days at firstname.lastname@example.org or by clicking Contact us. We will need the following:
The online order number
The item number which is printed on the back of each photograph
A detailed description of the issue
FOR LOST ORDERS
If you received a confirmation email that your order has shipped but you have not received the order in the maximum allotted time for on the shipping method chosen, please contact us at email@example.com to arrange a reprint. For Economy shipping, 20 business days must elapse before we are able to process a reprint for a “lost” order. For Standard shipping, 15 business days must elapse before the order will be considered “lost.” “Lost” order remakes will be handled on a case-by-case basis.
UNA has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized UNA staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our data base.